Privacy Policy

1. Who we are

TopUp UAE SIM, an independent Dubai-based assistance service for etisalat quick pay questions. Contact: support@topupuaesim.com.

2. Data we collect

• Email data — the email address you enter in the form and, optionally, the topic and message you provide.
• Technical data — IP address, browser type, pages viewed. Used for security and traffic analytics.

Payment card details stay on the payment channel you use — they never reach us, because the transaction itself happens outside our website.

3. How we use the data

• Reply to your assistance request.
• Keep a record of the conversation for support quality.
• Prevent fraud and abuse of the form.

4. Sharing

We do not sell your data to third parties. We share it only when required by applicable UAE law.

5. Retention

We keep the email conversation for a reasonable period to help with follow-ups, then archive or delete it according to applicable UAE law.

6. Your rights

You can ask us to access, correct or delete your personal data by writing to support@topupuaesim.com.

7. Cookies

See our cookies policy.

8. Contact

TopUp UAE SIM · 19 25A Street, Al Qouz Ind. First, Al Quoz, Dubai, UAE · +971 52 304 5194.