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Security

Your data stays on your side

An assistance service built around one idea: collect only what's needed to reply, and nothing more.

What we collect

  • The email address you enter in the form.
  • The topic you choose from the dropdown (if you choose one).
  • Standard technical logs (IP, browser, timestamp) for security and fraud prevention.

What stays with you

  • Your phone number — we never ask for it.
  • Your payment card details — those go straight to the payment channel you choose.
  • Your Emirates ID or any identity document — no scans, no uploads.

How the payment works

You complete the etisalat recharge online on the operator's own channel, on your banking app, or on a licensed voucher vendor. Those channels handle payment security and PCI compliance end-to-end.

Transport encryption

The website is served over HTTPS. Form submissions travel over TLS.

How we keep things honest

  • Your email stays with us, for the reply only.
  • We show only real credentials — no fabricated PCI/SSL badges.
  • No unsolicited marketing. You reach out, we reply.

If something looks wrong

If you receive an email claiming to be us that looks suspicious, write to support@topupuaesim.com. We check and help you flag it.