Security
Your data stays on your side
An assistance service built around one idea: collect only what's needed to reply, and nothing more.
What we collect
- The email address you enter in the form.
- The topic you choose from the dropdown (if you choose one).
- Standard technical logs (IP, browser, timestamp) for security and fraud prevention.
What stays with you
- Your phone number — we never ask for it.
- Your payment card details — those go straight to the payment channel you choose.
- Your Emirates ID or any identity document — no scans, no uploads.
How the payment works
You complete the etisalat recharge online on the operator's own channel, on your banking app, or on a licensed voucher vendor. Those channels handle payment security and PCI compliance end-to-end.
Transport encryption
The website is served over HTTPS. Form submissions travel over TLS.
How we keep things honest
- Your email stays with us, for the reply only.
- We show only real credentials — no fabricated PCI/SSL badges.
- No unsolicited marketing. You reach out, we reply.
If something looks wrong
If you receive an email claiming to be us that looks suspicious, write to support@topupuaesim.com. We check and help you flag it.